MoneyAI Support
Account and Data Deletion
You can permanently delete your MoneyAI account and associated personal data directly in the app.
How to Request Deletion
- Open MoneyAI and sign in.
- Open Settings.
- Under Danger zone, choose Delete account.
- Review the deletion notice and confirm Delete now.
If you cannot access the app, email hello@mobileaiexpense.com from the Apple or Google email address used for MoneyAI and use the subject line "Account Deletion Request."
What Gets Deleted
- Account profile details (email, name, avatar reference).
- Transactions and subscription records tied to your account.
- Connected Gmail account records, encrypted Gmail tokens, and stored receipt entries.
- Imported receipt candidates, support messages, and preferences tied to your account.
- Active entitlements not required for legal or billing record retention.
What May Be Retained
- Minimal billing and audit records required by law, fraud prevention, or dispute handling.
- Security logs retained for a limited compliance period.
Timeline
In-app deletion begins immediately. Verified support requests are targeted for completion within 30 days, subject to legal retention obligations, security review needs, and technical constraints.
Subscriptions and Other Controls
- Deleting your MoneyAI account does not cancel an App Store subscription. Manage it separately in your Apple account subscription settings.
- You can disconnect Gmail accounts in the app at any time.
- You can remove individual transactions and subscription entries directly in the app.