MoneyAI Support

Account and Data Deletion

You can permanently delete your MoneyAI account and associated personal data directly in the app.

How to Request Deletion

  1. Open MoneyAI and sign in.
  2. Open Settings.
  3. Under Danger zone, choose Delete account.
  4. Review the deletion notice and confirm Delete now.

If you cannot access the app, email hello@mobileaiexpense.com from the Apple or Google email address used for MoneyAI and use the subject line "Account Deletion Request."

What Gets Deleted

  • Account profile details (email, name, avatar reference).
  • Transactions and subscription records tied to your account.
  • Connected Gmail account records, encrypted Gmail tokens, and stored receipt entries.
  • Imported receipt candidates, support messages, and preferences tied to your account.
  • Active entitlements not required for legal or billing record retention.

What May Be Retained

  • Minimal billing and audit records required by law, fraud prevention, or dispute handling.
  • Security logs retained for a limited compliance period.

Timeline

In-app deletion begins immediately. Verified support requests are targeted for completion within 30 days, subject to legal retention obligations, security review needs, and technical constraints.

Subscriptions and Other Controls

  • Deleting your MoneyAI account does not cancel an App Store subscription. Manage it separately in your Apple account subscription settings.
  • You can disconnect Gmail accounts in the app at any time.
  • You can remove individual transactions and subscription entries directly in the app.